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A collection of news, tips, faq's, how-to's, common problems, and chocolate cake recipes which may help you out and save us from answering another email.

Discerning Human or Voicemail

Background: One of the most difficult things for any automated calling system is to determine if the party which answers is  voicemail or an actual human. Because of the many different types of carriers, handsets, voicemail vendors, and voice delivery … Read more »

Improving Results: Reducing Long Silences At Beginning of Voice Messages

Problem: There is a long silence between the time a voice broadcast call is answered and the time the message begins playing. This is an age-old problem, detrimental to the quality of your broadcast and likely the receptiveness of your recipient toward the … Read more »

Improving Results: Reducing Calls Which Leave No Voicemail Message

Problem: After a voice broadcast call was answered by a machine/voicemail, no voicemail was left. Possible Causes: Seen frequently when testing broadcasts, if the caller-ID used in the broadcast is the same as the number dialed, likely the call did not reach the … Read more »

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